elyucasino Privacy Policy

1 Who We Are

elyucasino ("elyucasino," "we," "us," or "our") operates the online gaming platform accessible at elyucasino.club. We are committed to protecting the privacy and personal data of every player who uses our Platform, in full compliance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its Implementing Rules and Regulations.

This Privacy Policy applies to all personal data collected through the elyucasino website, account registration process, customer support interactions, payment transactions, and any other touchpoint between you and elyucasino. By registering an account or using the elyucasino Platform, you acknowledge that you have read and understood this Privacy Policy.

For the purposes of the DPA, elyucasino acts as the Personal Information Controller in respect of the personal data it collects and processes about you.

2 Data We Collect

elyucasino collects the following categories of personal data in connection with your use of the Platform:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification details (e.g., Philippine National ID, passport, driver's licence, SSS/GSIS ID) collected during account registration and KYC verification.
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code within the Philippines).
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings.
• Financial Data: GCash account details, PayMaya (Maya) account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or other participating Philippine banks), debit card details, transaction history, deposit and withdrawal records.
• Gaming Data: Game session history, wager amounts, game outcomes, bonus usage, and platform activity logs.
• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and session timestamps.
• Usage Data: Pages visited, features used, time spent on the Platform, click-through data, and navigation patterns.
• Communications Data: Records of your interactions with elyucasino customer support, including live chat transcripts, email correspondence, and support ticket history.

elyucasino does not collect sensitive personal information beyond what is strictly necessary for identity verification, regulatory compliance, and responsible gaming obligations.

3 How We Collect Data

elyucasino collects personal data through the following means:

• Direct Collection: Information you provide when registering an elyucasino account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the elyucasino Platform, through cookies, web beacons, server logs, and similar tracking technologies.
• Third-Party Sources: Identity verification data from accredited KYC/AML service providers; payment data from GCash, PayMaya, and participating Philippine banks; fraud prevention data from third-party risk management services.

4 Why We Use Your Data

elyucasino processes your personal data for the following purposes:

• To create, verify, and manage your elyucasino player account;
• To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers;
• To verify your identity and age (21+) in compliance with PAGCOR regulations and Philippine law;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To provide and improve elyucasino's games, features, and customer support services;
• To administer bonuses, promotions, and loyalty programmes;
• To enforce our Terms & Conditions and Responsible Gaming Policy, including processing self-exclusion requests;
• To send you account-related communications, including transaction confirmations, security alerts, and policy updates;
• To send you marketing communications about elyucasino promotions and new features, where you have provided consent or where we have a legitimate interest to do so;
• To comply with our legal and regulatory obligations under Philippine law, including reporting obligations to PAGCOR and other competent authorities.

5 Legal Basis for Processing

elyucasino processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing required to perform our obligations under the elyucasino Terms & Conditions, including account management and payment processing.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including AML/KYC requirements and PAGCOR regulatory obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, and improving elyucasino's services, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting elyucasino support or updating your account preferences.

6 Sharing Your Data

elyucasino does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, and participating Philippine banks, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Accredited KYC and AML service providers engaged to verify your identity and comply with regulatory requirements.
• Game Providers: Third-party game developers and providers whose games are available on the elyucasino Platform, to the extent necessary to deliver game services.
• Technology Partners: Cloud hosting, cybersecurity, and platform infrastructure providers engaged to operate and maintain the elyucasino Platform.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where disclosure is required by law or regulatory obligation.
• Professional Advisers: Legal, accounting, and auditing firms engaged by elyucasino, subject to professional confidentiality obligations.

All third parties with whom elyucasino shares personal data are required to process such data in accordance with applicable data protection laws and elyucasino's data processing requirements.

7 Data Retention

elyucasino retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity logs are retained for a minimum of three (3) years.
• Customer support communications are retained for a minimum of two (2) years.

Upon expiry of the applicable retention period, elyucasino will securely delete or anonymise your personal data in accordance with its data disposal procedures.

8 Cookies & Tracking Technologies

The elyucasino Platform uses cookies and similar tracking technologies to enhance your experience, analyse Platform usage, and support security functions. The following types of cookies may be used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings to personalise your elyucasino experience.
• Analytics Cookies: Collect anonymised data about how players use the Platform, helping elyucasino improve its services.
• Marketing Cookies: Used to deliver relevant promotional content about elyucasino, where you have provided consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the elyucasino Platform.

9 Data Security

elyucasino implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the elyucasino Platform;
• Encryption of sensitive data at rest, including financial and identity information;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication options for player accounts;
• Continuous monitoring for suspicious activity and potential data breaches.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, elyucasino will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

10 Your Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by elyucasino:

• Right to be Informed: You have the right to be informed of how your personal data is collected, used, and processed by elyucasino, as set out in this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal data elyucasino holds about you, together with information about how it is being processed.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data elyucasino holds about you.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to elyucasino's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to elyucasino's overriding grounds.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe elyucasino has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact elyucasino's Data Protection Officer using the contact details set out in Section 13. elyucasino will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the DPA.

11 Children's Privacy

The elyucasino Platform is strictly intended for individuals aged 21 years and above, in accordance with the minimum legal age for casino-style gambling in the Philippines. elyucasino does not knowingly collect personal data from individuals below the age of 21.

If elyucasino becomes aware that personal data has been collected from a person below the age of 21, it will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered an elyucasino account, please contact us immediately using the details in Section 13.

12 Changes to This Policy

elyucasino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. Where changes are material, elyucasino will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The effective date at the top of this Privacy Policy indicates when it was last updated. Your continued use of the elyucasino Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. We encourage you to review this page periodically to stay informed about how elyucasino protects your data.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or elyucasino's data practices, please contact our Data Protection Officer:

• Live Chat: Available 24/7 via the elyucasino Platform
• Email: [email protected]

You also have the right to raise a concern directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with elyucasino's response to your data privacy concern.